Dynamic Dialer 1.1 provides total visibility and control of your call centre operation whilst being completely customisable allowing it to adapt to the exact requirements of your business. Dynamic Dialer is built on industry proven Microsoft technologies such as Windows Server 2003, SQL Server, and Internet Information Server providing a rock solid base for your operations.
With over 100 “out of the box” reports, and the ability to integrate any new report required into the management interface, Dynamic Dialer ensures that all the information you require to optimise the running of your call centre is always instantly available. Combined with a range of call recording options, this ensures that you have complete visibility of your agents’ performance.
Dynamic Dialer is a progressive dialing solution, avoiding the increasingly complex legislation being introduced around the use of predictive dialers. By using a range of innovative call management strategies, Dynamic Dialer ensures that agents have the best chance of reaching every customer possible.
Agent scripts are designed using an open web-based interface, which enables scripts to be constructed in such a way that allows questionnaires, reports, and external data to be integrated seamlessly into the agent script, allowing you to place the information your agents require exactly where they need it. And as a Call Centre Dynamics customer, all your scripts would be created and maintained for you absolutely free of charge, leaving call centre managers free to spend their time managing staff and optimising the performance of their call centre.
Scripts can be updated and new customers can be imported while the system is fully operational, ensuring 100% uptime for your call centre operation. Customer lists can be imported in any CSV file format via an intuitive import interface allowing call centre managers to add new contacts whenever required.
All this is available with a range of licensing options to suit any budget. Empower your enterprise today with Call Centre Dynamics and Dynamic Dialer.
Each agent requires a PC with either Windows XP or Windows Vista installed. Minimum specification:
- 1GHz Processor
- 256MB RAM
- 1 GB Free Hard Drive Space
The Dynamic Dialer server requires Windows Server 2003 Standard Edition and either SQL Server 2000 or SQL Server 2005 to be installed. Minimum specification:
- 3 GHz single core processor, or 2 GHz dual core processor
- 2 GB RAM
- 50GB free hard disk space (plus extra for call recordings)
Dynamic Dialer integrates with all leading CTI enabled phone systems via the industry standard TAPI interface.