New Call Centre Opened
6/7/09 – Call Centre Dynamics opened their second call centre today, creating 116 new jobs in Dundee. The new call centre, which is backed by assistance from Scottish Enterprise, the Scottish Government, Royal Bank of Scotland and Michelin Development, will enable expansion of Call Centre Dynamics' HomeSave Energy and HomeSave Telecom campaigns, continuing to provide the UK public with impartial advice and savings on their domestic utilities.
HomeSave Energy Campaign Launches
17/12/07 – Call Centre Dynamics launched a new campaign today offering a free, impartial service to the UK public aimed at getting everyone a better deal on their energy bills.
Working in partnership with Energylinx, the largest energy price comparison company in the world, Call Centre Dynamics are able to offer a wide range of tariffs to bill payers, including green and fixed price tariffs alongside a selection of discounted offers.
Russell McKeever, Managing Director of Call Centre Dynamics said, “The launch of our HomeSave Energy campaign is a great step forward for us as a business. It means we can now offer the full set of tariffs from all UK energy suppliers so that we can always help our customer find the best deal available to them.“
Dynamic Dialer V1.1 Released
17/4/07 – Dynamic Dialer V1.1 was released today, adding a range of powerful and innovative features to the functionality established by the initial version released last year. Malcolm Jarvis, IT Director of Call Centre Dynamics says, “Version 1.0 was received extremely well when it was released last year, and since then we have invested a lot of time in talking to our customers and discussing the direction that Dynamic Dialer was heading in and what features and capabilities would make it even more beneficial to their businesses.”.
“Version 1.1 adds inbound contact centre functionality to Dynamic Dialer’s capabilities, providing a highly flexible customer management system that allows storage and retrieval of any amount of information regarding customers which can benefit all types of contact centre. Operators can now be granted full control over customer transactions, allowing them to see details of all customers they are responsible for dealing with at a glance, and enabling them to pull up the details for any customer and call them at the click of a button.”
“The scripting toolkit has also seen a huge expansion of functionality, encapsulating many tasks that would otherwise take considerable effort to achieve into single commands, making script development and maintenance even faster and easier than before.”
“All this has been achieved whilst maintaining Dynamic Dialer’s ease of use - agents still only need to learn how to use two buttons before they can be operational, and whilst ensuring that call centre managers have all the information they need at their fingertips.”
Read more about Dynamic Dialer on our Call Centre Software page.